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  • Make sure you are signed into the correct account (personal vs. work) when the OAuth popup appears.
  • Some work accounts require admin approval before third-party apps can connect. Check with your IT administrator.
  • Try disconnecting the integration in Settings > Integrations, then reconnecting it.
  • If the OAuth popup does not appear, clear your browser cookies and try again.
  • Calendar syncs run every 5 minutes. Wait a few minutes after connecting for meetings to appear.
  • Verify the correct calendar account is connected in Settings > Meetings.
  • Try disconnecting and reconnecting your calendar integration.
  • If only some events are missing, check that they are not on a sub-calendar that was excluded.
  • Verify you are on a Solo, Pro, or Scale plan. The Free plan does not include recordings.
  • Make sure you approved the prep brief decision card before the meeting started.
  • The notetaker bot joins 2 minutes before the scheduled start time. If the meeting started early, the bot may have missed the window.
  • Check that your video conferencing tool (Zoom, Google Meet, Teams) allows external bots to join meetings.
  • Connect at least one integration — Gmail is a great starting point.
  • Enable the Proactive Agent in Settings > Account (requires Pro or Scale plan).
  • Try asking Kontor something in Chat to generate your first decision.
  • If you recently connected an integration, wait a few minutes for Kontor to process incoming data.
  • Check that Gmail or Outlook is connected and active in Settings > Integrations.
  • Verify the email draft was approved (swiped right), not just viewed.
  • Check your email’s Sent folder — the email may have sent successfully.
  • If the integration shows as disconnected, reconnect it and try again.
  • Your usage resets monthly on your billing date. Check your reset date in Settings > Usage.
  • Upgrade your plan for higher limits at Settings > Billing > Change Plan.
  • Review your current usage breakdown to see which limit was reached.

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Still stuck?

Email support@getkontor.com or use the in-app chat. Pro and Scale plans include priority support.